Identify service and support needs
Identify service and support needs
Once you have decided to invest in new equipment, it is also the time to plan and optimize the operation of your laboratory equipment. We help you with a tailored service solution for your lab!
Proper service is a matter of combining your service needs with the right solutions to help you get the best and most profitable combination. Consideration and selection of service options should already take place in the investment phase, when choosing new laboratory equipment. Otherwise, waiting to consider the need for a service until an emergency arises could be costly.
Together with you, we identify your service needs. The aim is for you to have the optimal service and maximum benefit from your equipment. At the same time, we want to give you all the benefits of supplier-customer cooperation. In short, we offer to help combine your situation, your desires and your problems with consistency and value, and find concrete solutions that are optimal for you.
Glenn Lundberg
Technical service, BergmanLabora AB
Our service team will help you solve your problem. The easiest way to create a case is to fill in the Create service and support case form. You can also call our service number 08 – 625 18 00.
Opening hours:
Monday-Thursday 8.00-16.45
Fridays 8.00-15.30
OUR SERVICE AND SUPPORT
How we can help you with your product
How we can help you with your product
Technical service and accredited calibration
Technical service and accredited calibration
Our service engineers are specially trained and certified by our suppliers to perform installation, service, calibration, validation and documentation work on the instruments and microscopes we represent. We understand that the equipment you have from BergmanLabora is an important part of your work and that you need fast and accurate help if things go wrong. We therefore offer service contracts on the equipment, tailored to your needs and use, including e.g. validation and certification. For microscopes, we can also offer these services on brands other than Nikon. If necessary, we also call on the help of suppliers’ experts.
We also offer accredited calibration for instruments such as strain gauges, hardness testers, tensile testing, pressure testing and impact testing machines. After an accredited calibration, you can be sure that your equipment is checked according to approved standards and by certified personnel.
Support
Support
Our sales representatives are also product specialists with in-depth knowledge of the use and application areas of the equipment we represent. We offer our customers training, support and assistance and therefore our employees need to maintain a high level of knowledge and be able to understand the customer’s issues. We maintain our knowledge through training at our suppliers, through seminars, conferences and other trainings. We can also offer tailor-made support contracts for customers who want them.
